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Where We Started
Established as JWOD.com, we opened for business in October 1999
with a mission of using the Internet as a convenient distribution channel for
the most comprehensive selection of quality SKILCRAFT® and other
AbilityOne products. AbilityOne.com was the brainchild of three organizations—
National Industries for the Blind, NISH and The Committee for Purchase From
People Who Are Blind or Severely Disabled.
Where We Are Today
Today, AbilityOne.com is the only place to find more than 3,000 quality
SKILCRAFT® and other AbilityOne products and continues to be the global
distribution channel of choice for many of our federal customers.
AbilityOne.com and National Industries for the blind maintain
our commitment to customer satisfaction by providing a convenient method for
purchasing quality products at a reasonable price.
What We Offer
Products available for sale through AbilityOne.com are primarily items provided
to the federal government under the Javits-Wagner-O’Day Act, a preferred source
of supply for all federal government employees. These products are manufactured
by nonprofit agencies throughout the United States that employ people who are
blind or have other severe disabilities. The nonprofit operator of AbilityOne.com,
National Industries for the Blind, also employs people who are blind in the operation
and management of the site.
There are also a number of quality products available through AbilityOne.com
that are not mandatory to federal employees. These commercial items, which
complement the AbilityOne product line, are provided for your convenience and
can be identified by looking for the Convenience Item icon throughout
the site.
This site provides you, our valued customer, with another source for purchasing
quality SKILCRAFT® and other AbilityOne products that meet your mandatory
source requirements under the JWOD Act (41 U.S.C. 46-48c). We hope that you
will visit our site often and spread the word to your co-workers and friends.
The AbilityOne Program is the largest source of employment in the country for
people who are blind or have other severe disabilities, and your continued
support helps to reduce the high unemployment rate among this segment of the
population.
Payment Methods: We accept MASTERCARD®, VISA®
and Purchase Orders as forms of payment. AbilityOne.com also supports the OMB
administered Paper Reduction Act of 1995. To utilize this method, contact the
Customer Care department at 1-877-438–5963 to set up payment using electronic
funds transfer or to set up your Net 30 PO account.
Applicable State Sales Tax: Our non-government
customers who live in Virginia are required to pay sales tax. VA sales tax is
4.5%.
Order Receipt/Confirmation: Following
submission of your order, you will receive three emails: An email confirmation
of your order, an email receipt and an email providing you with a UPS tracking
number. You will also receive an email if there is a problem with the credit
card used for purchase or if a product is discontinued or out of stock. If the
credit card used should fail for any reason, the items will be placed back into
your shopping cart for your convenience.
Customer Care Hours: The AbilityOne.com
Customer Care department is available Monday – Friday, 8:00 a.m. – 6:00 p.m.,
Eastern Time, to assist with any questions or issues.Your customer service
representative can be reached toll free at 1-877-438–5963, by fax at
1-877-329–5963 or via email at
customercare@abilityone.com.
Product Return Procedure
Policy:
All products ordered on AbilityOne.com may be returned for any reason,
including failure to deliver within the specified delivery time, and must be
reported to Customer Care within 5 business days after receipt. Returned
products will be assessed a restocking fee. The items returned must be in the
original packaging, with the original packing slip and in re-sellable condition
(unless damaged upon receipt). Notification of damaged merchandise must also be
made within 5 business days of receipt of goods; a call tag will be issued for
the return of damaged merchandise.
Policy on Furniture Items:
Notification of damaged furniture items must be made within 24 hours of receipt
of furniture. Arrangements will be made for the return of the damaged furniture
by calling Customer Care at 1-877-438–5963. Please have the following information
available for the customer service representative:
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Original packing list number (purchase order number)
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Product number and quantity of item(s) being returned
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Reason for return
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Instructions for return of the product will be provided
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Return the merchandise along with a copy of the original packing slip
Procedure:
Call 1-877-438-5963 for return authorization. Please have the following
information available for the customer service representative:
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Original packing list number (purchase order number)
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Product number and quantity of item(s) being returned
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Reason for return
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Instructions for return of the product will be provided
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Return the merchandise along with a copy of the original packing slip
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| Items in Cart: |
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| Total Order: |
$ 00.00 |
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Toll Free Phone
1.877.438.5963
Fax
1.877.329.5963
Email
Address
1310 Braddock Place
Alexandria, VA 22314-1691
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